Helpdesk Consultant (Part-Time)
Support clients by resolving their queries in a friendly, professional manner. Enjoy excellent training, flexible shifts, and clear pathways for career growth in a top organisation.
Job Offer Overview
This part-time Helpdesk Consultant position offers a strong starting salary pro-rated from £24,610 per year. You’ll be joining a large, reputable organisation in a customer-facing, non-sales role.
The job suits those looking for flexible hours, with shifts available between 16 and 20 hours per week. A supportive team environment and a comprehensive training programme are standout features.
This opportunity can offer genuine long-term career progression, evidenced by internal promotions. You’ll work mainly within client support rather than cold calling or selling.
All successful candidates enter a four-week structured training and induction, so you’ll be well prepared before taking any live calls.
The workplace provides a supportive and inclusive atmosphere, ideal for anyone seeking a new path in client support and service.
Day-to-day Responsibilities
Your main duties will involve answering inbound calls, emails, and virtual chats to assist clients with queries about the company’s products and services.
The role focuses on resolving issues with empathy and professionalism, ensuring clients feel heard and valued at every contact point.
You’ll occasionally interact with other departments to ensure queries are resolved quickly and accurately, contributing to the organisation’s strong client-focused culture.
Accurately logging calls, following up on outstanding issues, and participating in team risk and control activities are all part of your daily routine.
You’ll develop expertise in client support that sets a foundation for future career moves within the business.
Principais vantagens
Notably, the company provides a structured induction programme—a four-week, hands-on training course including coaching on communication, systems, and products.
This allows even candidates without specialist finance experience to gain the necessary skills and confidence quickly.
The flexible part-time schedule is perfect for those balancing other commitments or seeking additional work-life balance.
Promotion and internal progression are common, so this role can serve as a launchpad for broader opportunities within the company.
Possible Drawbacks
You will be expected to work some Saturdays, and while these hours are limited, you should plan for occasional weekend commitments.
The shifts often focus on busy lunchtime hours, which might not suit everyone’s preference or other obligations.
As a helpdesk role, some days may be repetitive with a high volume of similar enquiries, which could feel monotonous to some.
Fast-paced service expectations mean you’ll need to handle pressure and juggle multiple tasks at times.
Nosso veredicto
This Helpdesk Consultant job is an excellent choice for those seeking career entry or progress within customer service. If you value team-oriented, client-focused work, this role stands out.
The salary is competitive for part-time, and the personal development opportunities are real. For applicants seeking flexibility, training, and prospects within a dynamic company, it’s a top recommendation.
