Immediate Start Case Handler
Earn £27,430 per annum in a full-time, essential service role, where your customer care skills and regulatory mindset will be rewarded with excellent benefits and development options.
About This Job Offer
This Immediate Start Case Handler role pays £27,430 per year. It is a full-time opportunity with a permanent contract and a strong set of employee perks to support your work-life balance.
As a case handler, you join a company that values career growth, offers a supportive work environment, and encourages personal development. The benefits package includes a pension scheme, employee assistance, online GP service, retail discounts, and generous leave policies.
The employer’s focus is on delivering essential infrastructure services, especially in the water sector, ensuring high standards and reliability in customer experience.
Ideal candidates will have a talent for complaint resolution, strong communication, attention to detail, and basic IT proficiency.
Thorough onboarding and compliance checks, including potential drug and alcohol testing, may be required.
Day-to-Day Responsibilities
Your main responsibility is investigating and resolving customer complaints about water supply, wastewater, and service interruptions.
You will respond professionally via phone, email, and written correspondence, keeping customers updated and ensuring empathy throughout the resolution process.
Accurately log cases in CRM systems, documenting actions and outcomes in line with company and regulatory standards.
Collaborate with internal teams to resolve complaints efficiently.
Maintain compliance with industry policies and focus on achieving high Customer Measure of Experience (CMEX) scores.
Voordelen van de functie
One major advantage is the comprehensive benefits package, from pensions to retail discounts, which supports your overall wellbeing.
You’ll also gain professional development and the chance to work alongside teams committed to inclusion and ongoing career training.
Nadelen van de rol
This role can be demanding, requiring precise compliance and dedication to efficient complaint handling.
Some may find the nature of complaint resolution stressful or repetitive, especially when dealing with sensitive customer concerns.
Ons oordeel
The Immediate Start Case Handler position is ideal for those seeking a stable, rewarding permanent role with strong support and growth prospects.
If you’re passionate about customer service and want a role where you’ll make a tangible difference, this is a compelling offer.
