Customer Service Assistant at Leeds Building Society – Support, Progression & Living Wage

Day-to-Day Responsibilities

Customer Service Assistants at Leeds Building Society play a crucial role, acting as the welcoming face for incoming customers. The role involves opening new savings accounts and assisting with a wide range of financial products and services.

You’ll manage daily administrative tasks such as booking appointments, scanning documents, and handling correspondence. Accuracy in updating customer records and managing account information is essential.

Expect to spend time communicating with customers by phone, supporting them with available products, and ensuring their needs are met professionally and promptly.

Comfort using Microsoft 365, learning new digital tools, and adapting to new systems will help you stay effective in your work.

Maintaining resilience and a positive attitude is key, especially as you handle various customer queries, including challenging situations.

Ventajas clave

The organisation rewards you with an annual bonus of up to 12% as well as a living wage, which is highly competitive within the market.

Pension contributions are matched up to 10%, and you’ll have access to additional benefits such as increased holiday schemes, colleague mortgage options and more.

The society fosters a supportive workplace, evident from most employees reporting respectful management and regular opportunities for skill development.

Regular feedback shows high levels of job satisfaction and the ability to enjoy proper breaks, along with robust sick pay provisions.

Comprehensive training is provided when you start, ensuring you are well-prepared for your responsibilities from day one.

Posibles inconvenientes

One commonly noted downside is the lack of paid breaks, so you’ll need to account for unpaid downtime during shifts.

Some employees find it challenging to book holidays, which may require flexibility and advance planning of personal time.

Veredicto

The Customer Service Assistant position at Leeds Building Society stands out for its solid pay, comprehensive benefits and clear pathways for professional growth.

If you value a role where you’re supported to deliver great service and can make a tangible difference for customers, this could be a superb fit.