Customer Experience Team Lead
Lead a small customer team, enjoy a competitive £43,000–£45,000 salary plus bonus, hybrid work, and gain hands-on experience with CRM and process improvements.
If you have experience managing teams and a knack for customer experience, this Customer Experience Team Lead role stands out. The position offers a full-time, permanent contract, an attractive salary between £43,000–£45,000, and a 10% bonus. There are hybrid working opportunities and a structured Monday to Friday schedule to ensure stability and work-life balance—very appealing conditions for prospective applicants seeking career progression and competitive pay.
Key Responsibilities & Daily Tasks
This role is all about people leadership and delivering top-notch service. You’ll manage a focused team, handle high-stakes commercial energy queries, and serve as the escalation point for complex problems. Your tasks also include handling complaints completely, ensuring effective communication with both new and existing clients, and overseeing the onboarding process. The job provides opportunities for KPI reporting and process enhancement, including implementing updates to telephony and CRM systems.
What Sets This Role Apart
One major benefit is the clear, people-first culture. There is a strong commitment to professional development, with ongoing training in the commercial energy sector. If you love leading teams and driving continuous improvement, you’ll feel genuinely supported. The role is not a typical contact centre job, which results in less pressure to chase endless targets and more focus on quality service and development.
Posibles desventajas
Despite the role’s many strengths, it comes with some challenges. You’ll need to manage complex customer cases, often involving sensitive or high-risk situations. There’s also significant responsibility expected in terms of complaint handling and balancing various team tasks. Those new to the B2B energy environment might find the learning curve steeper than anticipated.
Veredicto final
For experienced customer-focused professionals who want stable, well-compensated work with clear paths for advancement, this opportunity is compelling. You’ll be at the centre of service delivery and improvement, leveraging both your management and customer skills.
