Supporter Care Assistant – 12-Month Fixed Term, £28,646 & Hybrid Role

Role Overview and Responsibilities

This opportunity as Supporter Care Assistant provides a full-time, 12-month fixed-term contract with a salary of £28,646 and added benefits. The position is hybrid, which offers some work flexibility. As the first point of contact for supporters, you will answer enquiries via phone and email, process donations promptly, maintain accurate records, and support the charity’s mission. This role requires confidence dealing with enquiries, a positive outlook, and a collaborative mindset. Candidates are expected to manage multiple tasks and communicate effectively with colleagues and supporters.

Key Responsibilities

Your daily routine involves providing professional and warm responses to supporter queries, capturing supporter feedback, and processing contributions with a sense of appreciation. Maintaining up-to-date records is essential. Building and developing the connection between supporters and the charity’s work is a central aspect of the role. You’ll collaborate with other team members to improve the overall supporter experience and ensure every interaction is handled with compassion and attention to detail.

Positive Aspects

One significant advantage is the opportunity to make a direct difference in people’s lives in a supportive environment. The hybrid option allows for a balanced work-life rhythm. You will join a vibrant, mission-driven team dedicated to real impact, and the skills gained are easily transferable to other customer and charity roles.

Less Attractive Points

The role requires strict accuracy and timely work under pressure, which can be demanding during busy fundraising periods. It is a fixed-term contract, which may not suit someone seeking a permanent position. You must also be comfortable with regular office attendance and may need to adjust work patterns to fit charity activities and meetings.

Final Verdict

The Supporter Care Assistant role offers valuable charity sector experience, a fair salary, and promising benefits. You will work in a passionate team committed to supporting people. Those looking to build a career in the charity sector, or anyone who is people-focused and detail-oriented, should consider applying.