Customer Service Assistant
Step into a full-time customer service assistant role with an hourly rate of £11.09, flexible hours, and paid carers leave. No experience required. Immediate start.
What This Job Offers
This is a full-time opportunity for a Customer Service Assistant. The job offers a competitive hourly rate of £11.09 with flexible hours and extra employee perks.
No previous customer service experience is necessary. The employer provides full training and even supports you with a Level 2 NVQ in Customer Service.
You’ll have the unique chance to start immediately, with valuable benefits such as 24/7 access to an online GP, paid carers leave, and community volunteering days.
Staff enjoy access to free parking and refreshments, creating a comfortable and welcoming environment.
The role is ideal if you value personal growth, inclusivity, and the chance to make a difference through everyday interactions.
Daily Responsibilities
Your day revolves around helping customers, resolving their queries, and providing clear, friendly support over phone or face-to-face.
You’ll be the point of contact for queries, ensuring that every customer feels valued and leaves with their issue solved.
In this position, general duties include answering calls, troubleshooting problems, and delivering EE’s industry-standard customer care.
You’re expected to maintain professionalism, patience, and empathy—especially as you represent a brand known for service excellence.
There’s also an expectation to work alongside colleagues, sharing best practices and supporting team targets day-to-day.
Pros of This Position
One standout advantage is the accessible entry point—it truly welcomes applicants from all backgrounds and levels of experience.
The support for training, career advancement, and qualifications is robust, making this a fantastic choice if you’re eager to learn and grow.
Cons of This Position
Customer service can sometimes mean dealing with challenging situations and people, which requires strong resilience and patience.
Full-time office presence is expected, so remote work or work-from-home flexibility is not on offer in this position.
Our Verdict
This Customer Service Assistant role is well-suited if you’re starting your career or looking for a supportive environment with great benefits.
With a solid salary, immediate start, and dedicated training support, it’s a great springboard for those pursuing customer-facing roles long term.
